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Customer ServiceOur GuaranteeEnjoy our "Love it or Return it" 100% guarantee!At www.beadaholic.co.nz we shop on the Internet too so we know that sometimes things just aren't quite what you imagined or simply aren't suitable so if that is the case, send it back to us within 30 days of the date of purchase, in the original packaging and we will supply you with a credit voucher (minus a 10% restocking fee) to use on your next order. We want you to be happy with your purchases and know that you can shop in complete security, assurance and comfort with us!Please click here for instructions for returns We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Postage is non refundable for change of heart sorry. Faulty ProductsWe back all of our products so if you are sent a faulty or incorrect product let us know as soon as possible so it can be returned to us for a replacement. Customer satisfaction is paramount to us so please, always feel free to email us.Please click here for instructions for returns Sales SupportWe pride ourselves on our amazing sales support. Please contact us at sales@beadaholic.co.nz for any assistance you may require.ShippingAt Beadaholic we understand that when you place an order you don't want to wait to receive it. We take pride in our prompt dispatch, speedy delivery & excellent packing to make sure you receive your order quickly and in excellent condition. We carefully bubble wrap and package each order and ship the same-day your payment clears (office hours Mon-Fri, 9.30am till 12.30pm) or next-day shipping for after hours orders and keep you up-to-date with dispatch emails to let you know your order has been sent.Are you sick of being surprised by price of shipping?Well, be surprised no more- Beadaholic NZ offers FREE SHIPPING for NZ orders over $100 value or our fantastic "Fill the Bag" flat rate shipping for New Zealand orders under $100 value!! This offers a huge saving and means there are no unpleasant surprises! International orders are sent at current Airmail rates. click here to read our full shipping rates info...****PLEASE NOTE***** If your parcel does not arrive to you within 1 week- please contact us immediately as compensation claims need be made within:
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